CC 2020cover                    RegHarmonized CC

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TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE  BY REDUCING BUREAUCRATIC RED TAPE

TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE  BY REDUCING BUREAUCRATIC RED TAPE

PURPOSE OF CITIZEN’S CHARTER:

 

To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer

DENR MANDATE:

 

The DENR is the primary government agency responsible for the conservation, management, development and proper use of the country’s environment and natural resources.

VISION:

A nation enjoying and sustaining its natural resources and a clean and healthy environment.

MISSION:

 

The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders’ participation in the protection, conservation and management of the environment and natural resources for the present and future generations.

In pursuit of the foregoing, the  fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by customers:

 

Citizen's Charter 2020 (4th Edition)

LIST OF SERVICES
   
DENR CENTRAL OFFICE
   
ADMIN AND FINANCE (INTERNAL AND EXTERNAL SERVICES)
   
CO-AF-01  Issuance of Certification of No Records/Appeal/Motion for Reconsideration, etc.
   
CO-AF-02 Document Authentication for General Circulation Documents
   
CO-AF-03 Sale of Bidding Documents
   
CO-AF-04 Processing as to Availability of Funds of Purchase Order, Job Order, Contract of Service and Other Contracts
   
CO-AF-05-06-07 Processing of Payment of Claims
   
CO-AF-09 Issuance of Property Acknowledgement Receipt (PAR)/Inventory Custodian Slip (ICS)
   
CO-AF-10 Issuance of Supplies and Materials
   
CO-AF-11 Preparation of Purchase Request of Goods and Services
   
CO-AF-12 Issuance of Trip Ticket
   
CO-AF-13 Request for CCTV Footage
   
CO-AF-14 Request for Technical Services from Building and Grounds Maintenance Section through Job Order
   
   
HUMAN RESOURCE AND DEVELOPMENT (INTERNAL SERVICES)
CO-HRDS-01 Issuance of Personal Travel Authority
   
CO-HRDS-02 Issuance of Athority to engage in limited practice of profession
   
CO-HRDS-03 Approval of GSIS Loan Apllication
   
CO-HRDS-04 Issuance of Certificate of Employment and Compensation
   
CO-HRDS-05 Issuance of Service Record
   
CO-HRDS-06 Application for Land Bank Loan Saver
   
CO-HRDS-07 Application for Issuance of Nomination and Travel Authority for Study Trips
   
   
KNOWLEDGE AND INFORMATION SYSTEM (INTERNAL AND EXTERNAL SERVICES)
   
CO-KISS-01 Approval of Request for Information System Development
   
CO-KISS-02 IT Technical Support
   
CO-KISS-03 Provision of ENR Statistics (for Walk-In Clients)
   
   
LEGAL AFFAIRS (INTERNAL AND EXTERNAL SERVICES)
   
CO-LAS-01 Issuance of Certification of no Pending Administrative Case
   
   
STRATEGIC COMMUNICATION AND INITIATIVES (INTERNAL AND EXTERNAL SERVICES) 
   
CO-SCIS-01 Request for Event Coverage
   
CO-SCIS-02 Media Request for Interview of DENR Officials
   
CO-SCIS-03 Lending of Library Reference/Resource Materials 
   
CO-SCIS-04 Distribution of IEC Materials
   
CO-SCIS-05 Handling Public Assemblies and Protests
   
   
 DENR REGIONAL, PENR AND CENR OFFICES
   
ADMIN AND FINANCE SECTOR ( INTERNAL AND EXTERNAL SERVICES)
   
RO-AF-01 Issuance of Certification of No Records/Appeal/Motion for Reconsideration, etc.
   
RO-AF-02 Document Authentication for General Circulation Documents
   
RO-AF-03 Sale of Bidding Documents
   
RO-AF-04 Processing as to Availability of Funds of Purchase Order, Job Order, Contract of Service and Other Contracts
   
RO-AF-05 Processing of Obligation Request and Status (ORS) for all Disbursement Vouchers, Contracts and Other Transactions
   
RO-AF-06 Processing of Disbursement Voucher (DV)
   
RO-AF-07 Preparation, Processing and Issuance of Checks/ADA
   
FORESTRY SECTOR (EXTERNAL SERVICES)
   
RO-F-01 Issuance of Certificate of Tree Plantation Ownership (CTPO)
   
RO-F-02 Issuance of Self-Monitoring Form (SMF)
   
RO-F-03 Issuance of Certificate of Verification (COV)
   
RO-F-04 Application for Chainsaw Registration
   
RO-F-05 Issuance of Tree Cutting Permit for DPWH Projects
   
RO-F-06 Issuance of Tree Cutting Permit for Planted Trees (Tenured Forestland or Private Land), or Trees (Planted or Naturally Grown) that Pose Threat to Human Lives and Properties
   
RO-F-07 Issuance of Private Land Timber Permit (PLTP) for Non-premium Species, or Special PLTP (SPLTP) for Premium/Naturally-Grown Trees Within Private/Titled Lands
   
   
LANDS SECTOR (EXTERNAL SERVICES)
   
RO-L-01 Issuance of Certification of Land Status and/or Certification of Survey Claimant
   
RO-L-02 Issuance of Survey Authority
   
RO-L-03 Application for Free Patent (Agricultural)
   
RO-L-04 Application for Free Patent (Residential)

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Regional Citizens Charter 2020 (2nd Edition) 

ADMINISTRATIVE DIVISION (INTERNAL AND EXTERNAL SERVICES)
   
R6-AD-01 Processing of Retirement Benefit
   
R6-AD-02 Request for Authority to Travel Abroad
   
R6-AD-03 Procurement Process For Goods/ Services For Public Bidding
   
R6-AD-04 Procurement Process for Goods/ Services Php 50,000.00 and above (Alternative Mode of Procurement)
   
R6-AD-05 Procurement Process for Goods/ Services below Php 50,000.00 (Alternative Mode of Procurement)
   
FINANCE DIVISION (INTERNAL AND EXTERNAL SERVICES)
   
R6-FD-01 Issuance of Certificate of Payment/Remittance (HDMF, BIR, GSIS, Philhealth and other Remittances)
   
R6-FD-02 Preparation of Notice of Transfer Allocation to PENROS
   
R6-FD-03 Preparation of Sub-Allotment Advice to PENROs
   
   
CONSERVATION DEVELOPMENT DIVISION (INTERNAL AND EXTERNAL SERVICES)
   
R6-CDD-01.   Technical Assistance on Cave Assessments
   
R6-CDD-02.   Technical Assistance on Community-Based forest Management-Comprehensive Agrarian Reform (CBFM-CARP) Project Proposal Review
   
R6-CDD-03. Technical Assistance on Management Plan Preparation    Related to Protected Areas (PAS)
   
R6-CDD-04. Technical Assistance in Requesting for Planting Materials
   
R6-CDD-05 Technical Assistance in Preparation of Integrated Coastal Management (ICM) Plan 
   
   
SURVEYS AND MAPPING DIVISION (EXTERNAL SERVICES)
   
R6-SMD-01 Issuance of Certification of No Records/Appeal/Motion for Reconsideration, etc.
   
R6-SMD-02 Document Authentication for General Circulation Documents
   
R6-SMD-03 Verification of Survey Returns/Ground Survey and Status of Lots.
   
R6-SMD-04 Approval of Surveys Plans
   
R6-SMD-05 Issuance of Certification as to Geographic Position and Plane Coordinates
   
R6-SMD-06 Document Authentication of Records.
   
R6-SMD-07 Verification of Survey Returns/Ground Survey and Status of Lots.
   
R6-SMD-08 Issuance of Certification as to Geographic Position and Plane Coordinates
   
ENFORCEMENT DIVISION (INTERNAL AND EXTERNAL SERVICES)
   
R6-ED-01 Conduct of Investigation on ENR Violation and Complaints.
   
R6-ED-02 Deputation of Environment and Natural Resources Officers (ENRO)
   
R6-ED-03 Lecture/ Orientation on ENR Laws, Rules, and Regulation
   
R6-ED-04 Technical  Review on Resolutions of Apprehended Forest Products 
   
LICENSES PATENTS AND DEEDS DIVISION (INTERNAL AND EXTERNAL SERVICES)
   
R6-LPDD-01 Aaffidavit of undertaking (AU), Memorandum of Agreement (MOA) with the DENR and  issuance of  Gratuitous Permit (GP)
   
R6-LPDD-02 Wildlife Special Use Permit (WSUP)
   
R6-LPDD-03 Wildlife Farm Permit (WFP)
   
R6-LPDD-04 Wildlife Collector’s Permit(WCP
   
R6-LPDD-05 Issuance of Permit for Registration as Importer/Exporter of Wood Materials
   
R6-LPDD-06 Request for the approval of Revocable or Provisional Permit Applications
   
R6-LPDD-07 Request for the Approval of Appraisal/Re-Appraisal Report and Foreshore/Miscellaneous Lease Contract
   
R6-LPDD-08 Request for Issuance of Presidential Proclamation/Reservation/Special Patent
   
R6-LPDD-09 Acceptance, Verification and Transmittal of Water Permit Application to the National Water Resources Board (NWRB).
   
R6-LPDD-10 Issuance of Certificate of Registration as Lumber Dealer
   
R6-LPDD-11 Issuance of Tree Cutting Permit (TCP), Private Land Timber Permit /Special Private Land Timber Permit (PLTP/SPLTP)
   
R6-LPDD-12 Issuance of Land Tenure Instruments (FLAG/FLAGT, IFMA, SIFMA, FLGMA and CBFMA)
   
R6-LPDD-13 Issuance of Wood Processing Plant Permit (WPP) – Resaw/Sawmill/Re-Sawmill/Chipper
   
R6-LPDD-14  Certificate Of Wildlife Registration
   
LEGAL DIVISION (INTERNAL AND EXTERNAL SERVICES)
   
R6-LD-01 Issuance of Order of Finality of Decision in Claims and Conflict Cases
   
R6-LD-02 Issuance of Order of Finality of Decision In Forestry Cases
   
R6-LD-03 Issuance of Certificate of No Pending Administrative Cases/Certificate of Deceased Person
   
R6-LD-04 Document Authentication
   
R6-LD-05 Resolution of ENR Cases, Disposition of Land Cases and Administrative Cases
   
R6-LD-06 Provide Legal Assistance and Prepare Legal Opinion
   
R6-LD-07 Conduct Ocular Inspection, Investigation and Alternative Dispute Resolution Proceedings
   
PENRO MANAGEMENT SERVICES DIVISION
   
ADMINISTRATIVE AND FINANCE DIVISION (INTERNAL AND EXTERNAL SERVICES)
   
R6-PMSD-01 Philgeps POSTING
   
R6-PMSD-02 Issuance of Office Clearance for Retirement, Reassignment and Transfer
   
R6-PMSD-03 Procurement Process (Shopping) from CENRO to PENRO
   
R6-PMSD-04 Process Flow on the Preparation and Payment of Infrastructure Projects
   
R6-PMSD-05 Processing of Leave Application
   
R6-PMSD-06 Disbursement Flow Chart for NGP Payments
   
R6-PMSD-07 Process for Billing of  National Greening Program Contracts
   
   
TECHNICAL SERVICES DIVISION (EXTERNAL SERVICES)
   
R6-PTSD-01 Issuance of Local Transport Permit For Wildlife
   
R6-PTSD- 02 Process Application For Flag/Slup
   
R6-PTSD- 03 Renewal of Certificate of Stewardship Contract
 
R6-PTSD-04 Status of Apprehended Conveyances
   
CENRO   
   
CONSERVATION AND DEVELOPMENT SECTION  (INTERNAL AND EXTERNAL SERVICES)
   
R6-CCDS-01 Billing Processing of NGP Projects Accomplishment
   
R6-CCDS-02 Request for Seedlings
   
   
REGULATION AND PERMITTING SECTION (INTERNAL AND EXTERNAL SERVICES)
   
R6-CRPS-01 Application for Cadastral Cost Certification
   
R6-CRPS-02 Issuance of Local Transport Permit(LTP) for Wildlife (Flora and Fauna)
   
R6-CRPS-03 Issuance of Local Transport Permit (LTP) For Wildlife, Including by Products and Derivatives
   
R6 -CRPS-04 Processing of Water Permit Applications
   
R6-CRPS-05 Issuance of Certification of Land Status and/or Certification of Survey Claimant
   
R6-CRPS-06 Request for Certification Alienable and Disposable, Residential, Commercial and Agricultural lot.
   
RECORDS,BILLING, CASHIERING & PLANNING UNIT  (INTERNAL AND EXTERNAL SERVICES)
   
R6-CRBCPU-01 Request for  Payment Cadastral Cost
   
R6-CRBCPU-02 Issuance of Certification of Cadastry
   
R6-CRBCPU-03 Issuance of Certification of Cadastral Cost, Status of Lot, Certificate of Authentication, Etc.
   
R6-CRBCPU-04 Preparation of Disbursement Voucher for Payment of Travelling Expenses
   
R6-CRBCPU-05 Preparation and Processing of Travel Orders

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Procedure for Filing of Complaints
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