DENRCC2023    RegionalCC2023

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TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE BY REDUCING BUREAUCRATIC RED TAPE

PURPOSE OF CITIZEN’S CHARTER

To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.

DENR MANDATE

The DENR is the primary government agency responsible for the conservation, management, development and proper use of the country’s environment and natural resources.

VISION

A nation enjoying and sustaining its natural resources and a clean and healthy environment.

MISSION

The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders’ participation in the protection, conservation and management of the environment and natural resources for the present and future generations.

In pursuit of the foregoing, the fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by customers:

 

Click to see Procedure for Filing of Complaints:

 

DENR REGIONAL OFFICE PROCESS FLOW
   
ADMINISTRATIVE DIVISION  
   
RO-AF-03 SALE OF BIDDING DOCUMENT
R6-AF-03 PROCESSING OF RETIREMENT BENEFIT
R6-AF-04 PHILGEPS POSTING
R6-AF -05 PREPARATION AND PROCESSING OF E- TRAVEL ORDERS
R6-AF-10 PROCESSING OF LEAVE APPLICATION
   
FINANCE DIVISION  
   
RO-AF-05-06-07 PROCESSING OF PAYMENT OF CLAIMS
R6-AF-02 ISSUANCE OF CERTIFICATE OF PAYMENT/ REMITTANCE (HDMF, BIR, GSIS, PHILHEALTH AND OTHER REMITTANCES)
R6-AF-06 PREPARATION OF NOTICE OF TRANSFER ALLOCATION TO PENROs
R6-AF-07 PREPARATION OF SUB-ALLOTMENT ADVICE TO PENROs
   
LICENSES PATENTS AND DEEDS DIVISION
   
RO-F-07 ISSUANCE OF PRIVATE LAND TIMBER PERMIT (PLTP) FOR NON-PREMIUM SPECIES, OR SPECIAL PLTP (SPLTP) FOR PREMIUM/NATURALLY-GROWN TREES WITHIN PRIVATE/TITLED LANDS
R6-F-01 ISSUANCE OF CERTIFICATE OF REGISTRATION TO LUMBER DEALER
R6-F-02 ISSUANCE OF LAND TENURE INSTRUMENTS (FLAg/FLAgT, SLUP, IFMA, SIFMA, FLGMA AND CBFMA
R6-F-03 ISSUANCE OF WOOD PROCESSING PLANT PERMIT (WPP)- RESAW/ SAWMILL/RE-SAWMILL/CHIPPER
R6-F-04 ISSUANCE OF PERMIT FOR REGISTRATION AS IMPORTER/ EXPORTER OF WOOD MATERIALS
R6-B-01 AFFIDAVIT OF UNDERTAKING (AU), MEMORANDUM OF AGREEMENT (MOA) WITH THE DENR AND ISSUANCE OF GRATUITOUS PERMIT (GP)
R6-B-02 CERTIFICATE OF WILDLIFE REGISTRATION
R6-B-04 ISSUANCE OF PERM   IT FOR WSUP, WCP, WFP
R6-L-04 ISSUANCE OF PROCLAMATION / RESERVATION / SPECIAL PATENT
R6-L-06 REQUEST FOR THE APPROVAL OF REVOCABLE OR PROVISIONAL PERMIT APPLICATIONS
   
LEGAL DIVISION  
   
RO-AF-01 ISSUANCE OF CERTIFICATION OF NO RECORDS/ APPEAL/MOTION FOR RECONSIDERATION, ETC.
R6-L-01 ISSUANCE OF CERTIFICATE OF NO PENDING ADMINISTRATIVE CASES/ CERTIFICATE OF DECEASED PERSON
   
SURVEYS AND MAPPING DIVISION
   
RO-AF-01 ISSUANCE OF CERTIFICATION OF NO RECORDS/ APPEAL/MOTION FOR RECONSIDERATION, ETC.
RO-AF-02 AUTHENTICATION OF RECORD/S
R6-L-02 APPROVAL OF SURVEY PLANS