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TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE BY REDUCING BUREAUCRATIC RED TAPE
PURPOSE OF CITIZEN’S CHARTER
To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.
DENR MANDATE
The DENR is the primary government agency responsible for the conservation, management, development and proper use of the country’s environment and natural resources.
VISION
A nation enjoying and sustaining its natural resources and a clean and healthy environment.
MISSION
The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders’ participation in the protection, conservation and management of the environment and natural resources for the present and future generations.
In pursuit of the foregoing, the fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by customers:
Click to see Procedure for Filing of Complaints:
DENR REGIONAL OFFICE PROCESS FLOW | |
ADMINISTRATIVE DIVISION | |
RO-AF-03 | SALE OF BIDDING DOCUMENT |
R6-AF-03 | PROCESSING OF RETIREMENT BENEFIT |
R6-AF-04 | PHILGEPS POSTING |
R6-AF -05 | PREPARATION AND PROCESSING OF E- TRAVEL ORDERS |
R6-AF-10 | PROCESSING OF LEAVE APPLICATION |
FINANCE DIVISION | |
RO-AF-05-06-07 | PROCESSING OF PAYMENT OF CLAIMS |
R6-AF-02 | ISSUANCE OF CERTIFICATE OF PAYMENT/ REMITTANCE (HDMF, BIR, GSIS, PHILHEALTH AND OTHER REMITTANCES) |
R6-AF-06 | PREPARATION OF NOTICE OF TRANSFER ALLOCATION TO PENROs |
R6-AF-07 | PREPARATION OF SUB-ALLOTMENT ADVICE TO PENROs |
LICENSES PATENTS AND DEEDS DIVISION | |
RO-F-07 | ISSUANCE OF PRIVATE LAND TIMBER PERMIT (PLTP) FOR NON-PREMIUM SPECIES, OR SPECIAL PLTP (SPLTP) FOR PREMIUM/NATURALLY-GROWN TREES WITHIN PRIVATE/TITLED LANDS |
R6-F-01 | ISSUANCE OF CERTIFICATE OF REGISTRATION TO LUMBER DEALER |
R6-F-02 | ISSUANCE OF LAND TENURE INSTRUMENTS (FLAg/FLAgT, SLUP, IFMA, SIFMA, FLGMA AND CBFMA |
R6-F-03 | ISSUANCE OF WOOD PROCESSING PLANT PERMIT (WPP)- RESAW/ SAWMILL/RE-SAWMILL/CHIPPER |
R6-F-04 | ISSUANCE OF PERMIT FOR REGISTRATION AS IMPORTER/ EXPORTER OF WOOD MATERIALS |
R6-B-01 | AFFIDAVIT OF UNDERTAKING (AU), MEMORANDUM OF AGREEMENT (MOA) WITH THE DENR AND ISSUANCE OF GRATUITOUS PERMIT (GP) |
R6-B-02 | CERTIFICATE OF WILDLIFE REGISTRATION |
R6-B-04 | ISSUANCE OF PERM IT FOR WSUP, WCP, WFP |
R6-L-04 | ISSUANCE OF PROCLAMATION / RESERVATION / SPECIAL PATENT |
R6-L-06 | REQUEST FOR THE APPROVAL OF REVOCABLE OR PROVISIONAL PERMIT APPLICATIONS |
LEGAL DIVISION | |
RO-AF-01 | ISSUANCE OF CERTIFICATION OF NO RECORDS/ APPEAL/MOTION FOR RECONSIDERATION, ETC. |
R6-L-01 | ISSUANCE OF CERTIFICATE OF NO PENDING ADMINISTRATIVE CASES/ CERTIFICATE OF DECEASED PERSON |
SURVEYS AND MAPPING DIVISION | |
RO-AF-01 | ISSUANCE OF CERTIFICATION OF NO RECORDS/ APPEAL/MOTION FOR RECONSIDERATION, ETC. |
RO-AF-02 | AUTHENTICATION OF RECORD/S |
R6-L-02 | APPROVAL OF SURVEY PLANS |
- Details
- Category: Transparency
- Published: 07 July 2016