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TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE BY REDUCING BUREAUCRATIC RED TAPE

PURPOSE OF CITIZEN’S CHARTER

To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.

DENR MANDATE

The DENR is the primary government agency responsible for the conservation, management, development and proper use of the country’s environment and natural resources.

VISION

A nation enjoying and sustaining its natural resources and a clean and healthy environment.

MISSION

The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders’ participation in the protection, conservation and management of the environment and natural resources for the present and future generations.

In pursuit of the foregoing, the fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by customers:

 

Click to see Procedure for Filing of Complaints:

 Click to see process flow:

DENR CENR, PENR AND REGIONAL OFFICES

ADMIN AND FINANCE SECTOR (INTERNAL AND EXTERNAL SERVICES)

RO-AF-01

ISSUANCE OF CERTIFICATION OF NO RECORDS/APPEAL/MOTION FOR RECONSIDERATION, ETC.

RO-AF-02

AUTHENTICATION OF RECORD/S

RO-AF-05-06-07

PROCESSING OF PAYMENT OF CLAIMS

   

ADMIN AND FINANCE SECTOR (EXTERNAL SERVICES)

RO-AF-03

SALE OF BIDDING DOCUMENTS

   

FORESTRY SECTOR (EXTERNAL SERVICES)

RO-F-01

ISSUANCE OF PRIVATE TREE PLANTATION REGISTRATION (PTPR)

RO-F-03a

ISSUANCE OF CERTIFICATE OF VERIFICATION (COV) FOR THE TRANSPORT OF PLANTED TREES WITHIN PRIVATE LAND, NON-TIMBER FOREST PRODUCTS EXCEPT RATTAN, AND BAMBOO

RO-F-03b

ISSUANCE OF CERTIFICATE OF LUMBER ORIGIN (CLO) FOR PROCESSED LOGS/LUMBER FROM WOOD PROCESSING PLANT (WPP) TO OTHER WPP OR DESIRED DESTINATION

RO-F-04

APPLICATION FOR CHAINSAW REGISTRATION

RO-F-05

ISSUANCE OF TREE CUTTING AND/OR EARTHBALLING PERMIT FOR TREES AFFECTED BY PROJECTS OF NATIONAL GOVERNMENT AGENCIES (DPWH, DOTR, DepEd, DA, DOH, CHED, DOE, and NIA)

RO-F-06

ISSUANCE OF TREE CUTTING PERMIT FOR PLANTED TREESAND NATURALLY GROWING TREES FOUND WITHIN PUBLIC PLACES (PLAZA, PUBLIC PARKS, SHOOL PREMISES OR POLITICAL SUBDIVISIONS FOR PURPOSES OF PUBLIC SAFETY)

RO-F-07

ISSUANCE OF PRIVATE LAND TIMBER PERMIT (PLTP) FOR NON-PREMIUM SPECIES, OR SPECIAL PLTP (SPLTP) FOR PREMIUM/NATURALLY-GROWN TREES WITHIN PRIVATE/TITLED LANDS

   

 

 

LANDS SECTOR (EXTERNAL SERVICES)

RO-L-01

ISSUANCE OF CERTIFICATION OF LAND STATUS AND/OR CERTIFICATION OF SURVEY CLAIMANT

RO-L-02

ISSUANCE OF SURVEY AUTHORITY

RO-L-03

APPLICATION FOR FREE PATENT (AGRICULTURAL)

RO-L-04

APPLICATION FOR FREE PATENT (RESIDENTIAL)

 

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DENR REGIONAL OFFICE

 ADMINISTRATIVE AND FINANCE

R6-AF-01

DISBURSEMENT FOR NGP PAYMENTS        

 

   

RO-AF-02

ISSUANCE OF CERTIFICATE OF PAYMENT/ REMITTANCE (HDMF, BIR, GSIS, PHILHEALTH AND OTHER REMITTANCES)

   

R6-AF-03

PROCESSING OF RETIREMENT BENEFIT

   

R6-AF-04

PHILGEPS POSTING

   

R6-AF -05

PREPARATION AND PROCESSING OF TRAVEL ORDERS

   

R6-AF-06

PREPARATION OF NOTICE OF TRANSFER ALLOCATION TO PENROs

   

R6-AF-07

PREPARATION OF SUB-ALLOTMENT ADVICE TO PENROs

   

R6-.AF-08

 PREPARATION AND PAYMENT OF INFRASTRUCTURE PROJECTS

   

R6-AF-09

BILLING FOR NATIONAL GREENING PROGRAM CONTRACTS (PENRO)

   

R6-AF-10

PROCESSING OF LEAVE APPLICATION

   

 

BIODIVERSITY

R6-B-01

AFFIDAVIT OF UNDERTAKING (AU), MEMORANDUM OF AGREEMENT (MOA) WITH THE DENR AND ISSUANCE OF GRATUITOUS PERMIT (GP)

 

  

R6-B-02

CERTIFICATE OF WILDLIFE REGISTRATION

   

R6-B-03

ISSUANCE OF LOCAL TRANSPORT PERMIT FOR WILDLIFE

   

R6-B-04

ISSUANCE OF PERMIT FOR REGISTRATION AS IMPORTER/ EXPORTER OF WOOD MATERIALS

   

R6-B-05

ISSUANCE OF PERMIT FOR WSUP, WCP, WFP

   

 

FORESTRY

 

R6-F-01

ISSUANCE OF CERTIFICATE OF REGISTRATION TO LUMBER DEALER

   

R6-F-02

ISSUANCE OF LAND TENURE INSTRUMENTS (FLAg/FLAgT, SLUP, IFMA, SIFMA, FLGMA AND CBFMA

   

R6-F-03

ISSUANCE OF WOOD PROCESSING PLANT PERMIT (WPP)- RESAW/ SAWMILL/RE-SAWMILL/CHIPPER

   

 

 

LANDS

 

R6-L-01

ISSUANCE OF CERTIFICATION OF CADASTRAL COST, STATUS LOT, AUTHENTICATION, ETC.

   

R6-L-02

APPROVAL OF SURVEY PLANS

   

R6-L-03

ISSUANCE OF CERTIFICATION OF CADASTRY

   

R6-L-04

ISSUANCE OF PROCLAMATION/ RESERVATION, /SPECIAL PATENT

   

R6-L-05

REQUEST FOR CERTIFICATION AS TO ALIENABLE AND DISPOSABLE, RESIDENTIAL, COMMERCIAL AND AGRICULTURAL LOT

   

R6-L-06

REQUEST FOR THE APPROVAL OF REVOCABLE OR PROVISIONAL PERMIT APPLICATIONS

   

R6-L-07

ISSUANCE OF CERTIFICATE OF NO PENDING

ADMINISTRATIVE CASES/ CERTIFICATE OF DECEASED PERSON