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TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE BY REDUCING BUREAUCRATIC RED TAPE
PURPOSE OF CITIZEN’S CHARTER
To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.
DENR MANDATE
The DENR is the primary government agency responsible for the conservation, management, development and proper use of the country’s environment and natural resources.
VISION
A nation enjoying and sustaining its natural resources and a clean and healthy environment.
MISSION
The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders’ participation in the protection, conservation and management of the environment and natural resources for the present and future generations.
In pursuit of the foregoing, the fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by customers:
Click to see Procedure for Filing of Complaints:
DENR REGIONAL OFFICE PROCESS FLOW
ADMINISTRATIVE AND FINANCE
ISSUANCE OF CERTIFICATION OF NO RECORDS/ APPEAL/MOTION FOR RECONSIDERATION, ETC. |
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AUTHENTICATION OF RECORD/S |
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PROCESSING OF PAYMENT OF CLAIMS |
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SALE OF BIDDING DOCUMENT |
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ISSUANCE OF CERTIFICATE OF PAYMENT/ REMITTANCE (HDMF, BIR, GSIS, PHILHEALTH AND OTHER REMITTANCES) |
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PROCESSING OF RETIREMENT CLAIMS |
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PHILGEPS POSTING |
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PREPARATION AND PROCESSING OF E- TRAVEL ORDERS (REGIONAL OFFICE) |
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PREPARATION OF NOTICE OF TRANSFER ALLOCATION TO PENROs |
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PREPARATION OF SUB-ALLOTMENT ADVICE TO PENROs |
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PROCESSING OF LEAVE APPLICATION (REGIONAL OFFICE) |
STRATEGIC COMMUNICATION INITIATIVES
DISSEMINATION OF EDITORIAL MATERIALS ON PRESS/PHOTO RELEASES |
BIODIVERSITY
AFFIDAVIT OF UNDERTAKING (AU), MEMORANDUM OF AGREEMENT (MOA) WITH THE DENR AND ISSUANCE OF GRATUITOUS PERMIT (GP) |
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CERTIFICATE OF WILDLIFE REGISTRATION |
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ISSUANCE OF PERMIT FOR WSUP, WCP, WFP |
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ACCEPTANCE, VERIFICATION AND TRANSMITTAL OF WATER PERMIT APPLICATION TO THE NATIONAL WATER RESOURCES BOARD (NWRB) |
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CONDUCT OF CONTINUING INVENTORY OF WATER USERS; IDENTIFICATION OF WATER SOURCES AND PREPARATION OF WATER SOURCES INVENTORY MAP |
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REVIEW AND DELIBERATION OF SPECIAL USE AGREEMENTS IN PROTECTED AREAS |
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PROVISION OF TECHNICAL ASSISTANCE TO THE LOCAL GOVERNMENT UNITS ON COASTAL AND MARINE-RELATED CONCERNS |
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TECHNICAL ASSISTANCE ON CAVE ASSESSMENTS |
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TECHNICAL ASSISTANCE ON MANAGEMENT PLAN PREPARATION RELATED TO PROTECTED AREAS(PAs) |
FORESTRY
ISSUANCE OF PRIVATE LAND TIMBER PERMIT (PLTP) FOR NON-PREMIUM SPECIES, OR SPECIAL PLTP (SPLTP) FOR PREMIUM/NATURALLY-GROWN TREES WITHIN PRIVATE/TITLED LANDS |
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ISSUANCE OF CERTIFICATE OF REGISTRATION TO LUMBER DEALER |
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ISSUANCE OF LAND TENURE INSTRUMENTS (FLAg/FLAgT, SLUP, IFMA, SIFMA, FLGMA AND CBFMA |
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ISSUANCE OF WOOD PROCESSING PLANT PERMIT (WPP)- RESAW/ SAWMILL/RE-SAWMILL/CHIPPER |
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ISSUANCE OF PERMIT FOR REGISTRATION AS IMPORTER/ EXPORTER OF WOOD MATERIALS |
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CONDUCT OF INVESTIGATION ON ENR COMPLAINTS |
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DEPUTATION OF ENVIRONMENT AND NATURAL RESOURCES OFFICERS (ENRO) |
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LECTURE/ ORIENTATION ON ENR LAWS, RULES AND REGULATION |
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TECHNICAL REVIEW OF RESOLUTIONS ON APPREHEND FOREST PRODUCTS |
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REVIEW AND DELIBERATION OF COMMUNITY RESOURCE MANAGEMENT FRAMEWORK (CRMF) WITH FIVE YEAR WORK PLAN (FYWP) |
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TECHNICAL ASSISTANCE IN REQUESTING FOR PLANTING MATERIALS |
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TECHNICAL ASSISTANCE ON COMMUNITY-BASED FOREST MANAGEMENT – COMPREHENSIVE AGRARIAN REFORM PROGRAM (CBFM-CARP) PROJECT PROPOSAL REVIEW |
LANDS
ISSUANCE OF CERTIFICATION OF CADASTRAL COST, STATUS LOT, AUTHENTICATION, ETC. |
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APPROVAL OF SURVEY PLANS |
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ISSUANCE OF PROCLAMATION/ RESEVATION/ SPECIAL PATENT |
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REQUEST FOR THE APPROVAL OF APPRAISAL/RE-APPRAISAL REPORT AND PROVISIONAL PERMIT (PPA) |
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REQUEST FOR THE APPROVAL OF APPRAISAL/RE-APPRAISAL REPORT AND REVOCABLE PERMIT (RPA) |
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REQUEST FOR THE APPROVAL OF MISCELLANEOUS/FORESHORE LEASE CONTRACT |
LEGAL
ISSUANCE OF CERTIFICATE OF NO PENDING ADMINISTRATIVE CASES |
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ISSUANCE OF ORDER OF FINALITY OF DECISION IN CLAIMS AND CONFLICT CASES |
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ISSUANCE OF ORDER OF FINALITY OF DECISION IN FORESTRY CASES |
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DOCUMENT AUTHENTICATION |
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RESOLUTION OF ENR CASES, DISPOSITION OF LAND CASES AND ADMINISTRATIVE CASES |
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PROVIDE LEGAL ASSISTANCE AND PREPARE LEGAL OPINION |
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CONDUCT INVESTIGATION ON ADMINISTRATIVE CASE |
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ISSUANCE OF ORDER OF INVESTIGATION OR DISMISSAL OF THE PROTEST |