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2024RCC         2023CC

    

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TO IMPROVE EFFICIENCY IN THE DELIVERY OF PUBLIC SERVICE BY REDUCING BUREAUCRATIC RED TAPE

PURPOSE OF CITIZEN’S CHARTER

To promote transparency in the DENR with regard to the manner of transacting with the public through the simplification of frontline service procedures, formulation of service standards for every transaction, and making these known to the customer.

DENR MANDATE

The DENR is the primary government agency responsible for the conservation, management, development and proper use of the country’s environment and natural resources.

VISION

A nation enjoying and sustaining its natural resources and a clean and healthy environment.

MISSION

The DENR shall be the driving force in the pursuit of sustainable development, enabling stakeholders’ participation in the protection, conservation and management of the environment and natural resources for the present and future generations.

In pursuit of the foregoing, the fast, efficient and satisfactory performance of the following frontline services of the DENR may be demanded by customers:

 

Click to see Procedure for Filing of Complaints:

 

DENR REGIONAL OFFICE PROCESS FLOW

ADMINISTRATIVE AND FINANCE

RO-AF-01

ISSUANCE OF CERTIFICATION OF NO RECORDS/ APPEAL/MOTION FOR RECONSIDERATION, ETC.

RO-AF-02

AUTHENTICATION OF RECORD/S

RO-AF-05-06-07

PROCESSING OF PAYMENT OF CLAIMS

RO-AF-03

SALE OF BIDDING DOCUMENT

R6-AF-02

ISSUANCE OF CERTIFICATE OF PAYMENT/ REMITTANCE (HDMF, BIR, GSIS, PHILHEALTH AND OTHER REMITTANCES)

R6-AF-03

PROCESSING OF RETIREMENT CLAIMS

R6-AF-04

PHILGEPS POSTING

R6-AF -05

PREPARATION AND PROCESSING OF E- TRAVEL ORDERS (REGIONAL OFFICE)

R6-AF-07

PREPARATION OF NOTICE OF TRANSFER ALLOCATION TO PENROs

R6-AF-08

PREPARATION OF SUB-ALLOTMENT ADVICE TO PENROs

R6-AF-11

PROCESSING OF LEAVE APPLICATION (REGIONAL OFFICE)

 

STRATEGIC COMMUNICATION INITIATIVES

R6-SCI-01

DISSEMINATION OF EDITORIAL MATERIALS ON PRESS/PHOTO RELEASES

 

BIODIVERSITY

R6-B-01                   

AFFIDAVIT OF UNDERTAKING (AU), MEMORANDUM OF AGREEMENT (MOA) WITH THE DENR AND ISSUANCE OF GRATUITOUS PERMIT (GP)

 

R6-B-02

CERTIFICATE OF WILDLIFE REGISTRATION

 

R6-B-04

ISSUANCE OF PERMIT FOR WSUP, WCP, WFP

 

R6-B-05

ACCEPTANCE, VERIFICATION AND TRANSMITTAL OF WATER PERMIT APPLICATION TO THE NATIONAL WATER RESOURCES BOARD (NWRB)

 

R6-B-06

CONDUCT OF CONTINUING INVENTORY OF WATER USERS; IDENTIFICATION OF WATER SOURCES AND PREPARATION OF WATER SOURCES INVENTORY MAP

 

R6-B-07

REVIEW AND DELIBERATION OF SPECIAL USE AGREEMENTS IN PROTECTED AREAS

 

R6-B-08

PROVISION OF TECHNICAL ASSISTANCE TO THE LOCAL GOVERNMENT UNITS ON COASTAL AND MARINE-RELATED CONCERNS

 

R6-B-09

TECHNICAL ASSISTANCE ON CAVE ASSESSMENTS

 

R6-B-10

TECHNICAL ASSISTANCE ON MANAGEMENT PLAN PREPARATION RELATED TO PROTECTED AREAS(PAs)

 

 

 

 

FORESTRY

RO-F-07                            

ISSUANCE OF PRIVATE LAND TIMBER PERMIT (PLTP) FOR NON-PREMIUM SPECIES, OR SPECIAL PLTP (SPLTP) FOR PREMIUM/NATURALLY-GROWN TREES WITHIN PRIVATE/TITLED LANDS

R6-F-01

ISSUANCE OF CERTIFICATE OF REGISTRATION TO LUMBER DEALER

R6-F-02

ISSUANCE OF LAND TENURE INSTRUMENTS (FLAg/FLAgT, SLUP, IFMA, SIFMA, FLGMA AND CBFMA

R6-F-03

ISSUANCE OF WOOD PROCESSING PLANT PERMIT (WPP)- RESAW/ SAWMILL/RE-SAWMILL/CHIPPER

R6-F-04

ISSUANCE OF PERMIT FOR REGISTRATION AS IMPORTER/ EXPORTER OF WOOD MATERIALS

R6-F-05

CONDUCT OF INVESTIGATION ON ENR COMPLAINTS

R6-F-06

DEPUTATION OF ENVIRONMENT AND NATURAL RESOURCES OFFICERS (ENRO)

R6-F-07

LECTURE/ ORIENTATION ON ENR LAWS, RULES AND REGULATION

R6-F-08

TECHNICAL REVIEW OF RESOLUTIONS ON APPREHEND FOREST PRODUCTS

R6-F-09

REVIEW AND DELIBERATION OF COMMUNITY RESOURCE MANAGEMENT FRAMEWORK (CRMF) WITH FIVE YEAR WORK PLAN (FYWP)

R6-F-10

TECHNICAL ASSISTANCE IN REQUESTING FOR PLANTING MATERIALS

R6-F-11

TECHNICAL ASSISTANCE ON COMMUNITY-BASED FOREST MANAGEMENT – COMPREHENSIVE AGRARIAN REFORM PROGRAM (CBFM-CARP) PROJECT PROPOSAL REVIEW

 

LANDS

R6-L-01           

ISSUANCE OF CERTIFICATION OF CADASTRAL COST, STATUS LOT, AUTHENTICATION, ETC.

   

R6-L-02

APPROVAL OF SURVEY PLANS

   

R6-L-04

ISSUANCE OF PROCLAMATION/ RESEVATION/ SPECIAL PATENT

   

R6-L-06

REQUEST FOR THE APPROVAL OF APPRAISAL/RE-APPRAISAL REPORT AND PROVISIONAL PERMIT (PPA)

   

R6-L-07

REQUEST FOR THE APPROVAL OF APPRAISAL/RE-APPRAISAL REPORT AND REVOCABLE PERMIT (RPA)

   

R6-L-08

REQUEST FOR THE APPROVAL OF MISCELLANEOUS/FORESHORE LEASE CONTRACT

   

 

LEGAL

R6-LD-01      

ISSUANCE OF CERTIFICATE OF NO PENDING

ADMINISTRATIVE CASES

   

R6-LD-02

ISSUANCE OF ORDER OF FINALITY OF DECISION IN CLAIMS AND CONFLICT CASES

   

R6-LD-03

ISSUANCE OF ORDER OF FINALITY OF DECISION IN FORESTRY CASES

   

R6-LD-04

DOCUMENT AUTHENTICATION

   

R6-LD-05

RESOLUTION OF ENR CASES, DISPOSITION OF LAND CASES AND ADMINISTRATIVE CASES

   

R6-LD-06

PROVIDE LEGAL ASSISTANCE AND PREPARE LEGAL OPINION

   

R6-LD-07

CONDUCT INVESTIGATION ON ADMINISTRATIVE CASE

   

R6-LD-08

ISSUANCE OF ORDER OF INVESTIGATION OR DISMISSAL OF THE PROTEST