CSC monitors frontline service of government offices
More than 1,000 government offices were subjected this year to the Report Card Survey (RCS), a tool used under the Anti-Red Tape Act (ARTA) to check frontline service. This was disclosed by CSC Chair Francisco T. Duque III.
The RCS is an instrument used to check agency compliance with the ARTA provisions, to gauge citizens’ satisfaction with the quality of government services, and to ask the citizens to directly rate the performance of government offices in frontline service delivery.
Under the said survey, a service office is evaluated based on two core areas: compliance with ARTA provisions and overall client satisfaction. Agencies are rated depending on their numerical scores: 90-100 (Excellent); 80-89.99 (Good); 70-79.99 (Acceptable); and 69.99 and below (Failed).
As of September 30 this year, 1,004 service offices nationwide were subjected to RCS. The CSC said that for 2014, it has shifted the focus of the RCS to cover government agencies with the most complaints based on the data gathered from the government’s central helpline, Contact Center ng Bayan (CCB).
Agencies rated as ‘Excellent’ in the RCS are awarded the CSC Seal of Excellence. Among the past awardees are Commission on Higher Education (CHED), Department of Trade and Industry (DTI), GSIS, and Home Development Mutual Fund (Pag-IBIG Fund).
“We are now seeing concrete progress in the government’s campaign to fight red tape. Beyond the RCS results, we have also seen a downward trend in the number of red tape-related complaints lodged against these agencies through the CCB in the first half of 2014, compared with the latter half of 2013,” CSC Chair Duque said.
From 2010 to present, the CSC has partnered with civil society organizations, the media, and other institutions that promote good governance to carry out and monitor the ARTA Law implementation. ARTA provision includes observance of the No Noon Break policy, Anti-Fixer campaign, and posting of the Citizen’s Charter, among others.
DENR Region 6 tops NGP implementation nationwide 12,108 has. plantations established, 7-9-M seedlings produced
The NGP implementation uses the “ridge to reef strategy” to reforest the uplands, the lowlands and the coastal areas. Extreme left photo shows the mountainous NGP site in Brgy. Danao, Leon, Iloilo; the tall trees planted in the urban area of San Carlos City in Negros Occidental (middle photo); and the grown mangrove trees in Brgy. Talisay, Btac. Nuevo, Iloilo (right photo). Aside from reviving the country’s forest cover, the NGP has become a strategy that helps mitigate the worsening impacts of climate change.
The Department of Environment and Natural Resources (DENR) Region 6 now ranked No. 1 over the whole country in the implementation of the National Greening Program (NGP).
Launched in 2011, the NGP is a massive forest rehabilitation program of the government established by virtue of Executive Order No. 26 signed by President Benigno S. Aquino III on February 24, 2011. The program aims to grow 1.5B trees over 1.5M hectares nationwide, using the ridge to reef strategy.
Due to zealous field implementers of the program, the DENR Region 6 was able to top the list in NGP implementation nationwide with an accomplishment of 104% for seedling production or a total of 7,990,137 seedlings. This included the output contributed by the clonal nurseries throughout the region, which are able to raise high quality planting materials for NGP.
As of October 17, 2014, the DENR Region 6 was able to established 12,108 hectares of tree plantations regionwide out of the target of 12,105. “Our frontliners in the field have exerted all efforts to implement the NGP. We’ve been working hard for environmental protection and we believe that we can always better our best,” said DENR 6 Regional Director Jim O Sampulna.
“Despite the storms that ravaged some of our NGP plantations, we were able to double our time and catch up with our targets. That is why we are also thankful for the support of our people’s organizations, the academe, local government units and the private sector in supporting us in this very important task,” said Regional Technical Director Livino B. Duran of the Forest Management Services.
Aside from growing trees, the NGP is also seen as a climate change mitigation strategy. The program seeks to enhance the country’s forest stock and thereby help absorb carbon dioxide that is largely blamed for global warming. Moreover, the NGP was designed to reduce poverty and provides alternative livelihood activities for marginalized upland and lowland households thru seedling production and, care and maintenance of newly-planted trees.
- DENR Region 6 tops NGP implementation nationwide 12,108 has. plantations established, 7-9-M seedlings produced
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The latest Social Weather Stations survey on the Net Satisfaction with National Administration showed that a good majority of the Filipino people are satisfied with the government's performance in environmental protection. According to the second quarter survey, 65% of the people .... >>more